Bookings & Cancelations Policy

ADVANCED BOOKINGS

We accept advanced bookings up to 12 months ahead of time. We STRONGLY recommend booking in advance during peak Holiday periods. No booking is considered confirmed until the required deposit has been received.

DEPOSITS

All Day Trip Dive & Snorkel Charter Bookings
We require a refundable 20% deposit per diver.

All Training Courses & Private Diving
We require a refundable deposit of 30% per person. The balance is due two (2) days prior to commencement.

CANCELATION POLICY

All Day Trip Dive & Snorkel Charter Bookings
We will happily provide you with a refund up until Midday the day prior the trip.

All Training Courses & Private Diving
Need to cancel or change your dates before you start? No problem, we will happily refund you, less the price of any materials provided already, up to five (5) days prior to your course start date. After that, the following reasonable conditions apply:

If the Customer cancels within five (5) days of the course start date refunds of deposits will be as store credit, which can be used for other products and services, less any costs incurred by the company, such as the price of any training materials already provided.

Cancellations made after full payment has been received prior to commencement of course, will be refunded less the deposit and/or any reasonable costs incurred at the company's discretion - these may include training materials and any booking/processing fees if incurred. A full break down will be provided to you.

Where a cancellation is made on medical grounds (other than those medical conditions listed on our medical information data sheet), a full refund less costs already incurred by the company will be made.

Once a course has begun, should you choose not to continue, a refund of the uncompleted portion of the course will be made, less any reasonable costs incurred at the company's discretion. A full break down will be provided to you. Please contact us for details.

In the unlikely event that your booking is unable to be completed as schedule, due to weather or other event outside control of the Company, alternative training dates will be offered to the client, or alternatively the Customer may receive a refund for the uncompleted section of the training, and referral papers will be issued.

MEDICALS

While we may assist you in booking a medical or provide medical forms, all medicals as required under Australian law are undertaken independently of the company, and payment for the same is to be made directly to the Doctor involved. Medicals are for your own protection.

CERTIFICATION

Payment of course fees does not guarantee certification, our staff will work with students to achieve all skill requirements for certification, however if in the opinion of the instructor the student is not able to meet these requirements, certification will not be issued. This is for the protection of you our valued Customer.

LIVE-ABOARD TRIPS

Require a deposit of 30% per person to confirm a place. Balance of payment due 30 days from trip date. No refunds of deposits will be made less than 21 days from trip date, full payment will be forfeited if cancelled less than 10 days from trip date. Private trips and Charters will have specific conditions, due to boat relocation and preparation; these conditions will be provided to you at time of enquiry and booking.

DOMESTIC DIVE TRAVEL

Requires a 30% deposit per person for confirmation. Final payment due 30 days prior to travel date. No refunds of deposits will be made less than 21 days from trip date, full payment will be forfeited if cancelled less than 10 days from trip date. Please note specific airline booking conditions may also apply. Check your trip data sheet for full details.

INTERNATIONAL DIVE TRAVEL - Outbound from Australia

Requires a 30% deposit per person for confirmation. Final payment due 60 days prior to travel date. No refunds of deposits will be made less than 60 days from trip date, full payment will be forfeited if cancelled less than 30 days from trip date. Please note specific airline booking conditions may also apply. Check your trip data sheet for full details.

FAIR GO POLICY

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